faq-policy

What should I do to prepare to receive my live caterpillars?
There are some important guidelines and suggestions to help make your experience successful. Please read over the following list carefully:

 

 What carrier do you use to deliver the caterpillars?
We use the U.S. Postal Service Priority Mail, which is a 1-3 day delivery window.

 

Can you ship to a P.O. Box?
Yes, we use USPS as our carrier. However, please be sure to track you package and pick it up the day it is delivered to your P.O. Box.

 

When should I expect the delivery?
Generally Wednesday or Thursday of each week, but no later than Friday. We ship only on Mondays and Tuesdays to ensure delivery no later than Friday regardless of your location. We are located in California so the vast majority of transit times will be 2 days after shipping. There are some distant North East and South East areas where it might take 3 days.

 

How will I know my caterpillars have shipped?
You will receive a shipping confirmation email from the USPS automated system.

 

When are caterpillars available?
We try to follow the natural occurrence of butterflies in the wild. So, our typical growing season is from late January through late October. 

 

Where can you ship to?
We can ship live Painted Ladies anywhere within the Continental United States. However, we cannot ship to Puerto Rico, Hawaii, Mexico, Canada or any location outside of the Continental US.

 

Do you charge sales tax?
Only if the order is delivered within the state of California (sales tax rate is 7.25%).

 

I selected a specific week to receive my caterpillars, but they arrived the following week instead - why?
We try very hard to honor delivery date requests, but due to the nature of working with live creatures, sometimes we have to submit to their schedule instead of ours! However, we will never go beyond 1 week past your requested date.

 

What is your live butterfly guarantee?

We guarantee at least three healthy and fully developed butterflies. Although most or all of the butterflies will develop normally, occasionally there are some that simply don’t make it. This is normal and a part of nature. It is our desire that you have the best experience possible, so if you do not get three or more butterflies, we will send you a replacement kit. (We do ask that you submit a photo via email of the butterflies that did not survive so that we can assess what might have gone wrong.)


If the caterpillars died in transit, we will replace them at no charge to you. (We do ask that you submit a photo via email of the caterpillars that did not survive so that we can assess what might have gone wrong.) Caterpillars arriving dead were most likely exposed to extreme heat. If this happens, please consider having them delivered to a different location where they can be received and kept indoors. We will only offer one replacement set of caterpillars.

 

 

Do you offer refunds if my caterpillars die or show up dead?
We do not offer refunds. However, if the caterpillars died in transit we will replace them at no charge to you. (We do ask that you submit a photo via email of the caterpillars that did not survive so that we can assess what might have gone wrong.) Caterpillars arriving dead were most likely exposed to extreme heat. If this happens, please consider having them delivered to a different location where they can be received and kept indoors. We will only offer one replacement set of caterpillars. 

 

I lost my caterpillar certificate. Can I get a replacement?
Unfortunately, no. Certificates to redeem caterpillars need to be treated like cash.